Sent in three images of the same person, and the first draught was of a different person in one of the three photos. I waited for the second draught, which was right, and then I approved it. The painting was done on time, and I was informed that it will be ready for delivery...After three days, I was informed that it needed to be sealed. After 5 days, I was finally given a shipping label.I contacted the company three days after the label was prepared and was informed it was going out that day. The package arrived much later than expected.I really enjoyed painting. The level of communication was inadequate.In the final email, I was promised a partial refund, but I have yet to get it.