Feefo.Com: Read Customer Reviews, Pros, Cons and others
Feefo enables you to acquire and analyze insightful customer reviews obtained straight from actual people. However, real reviews are just the start. Feefo provides you with the tools to gain fantastic knowledge that you can use to improve your customer experience, create credibility for your brand, and make smarter business decisions in order to help increase conversion rates, improve SEO, and minimize turnover. Although Feefo hosts all reviews and ratings, you may bring them in and display them on your own website with a variety of customized choices, including text, star ratings, and rating percentage displays. You can give Google rating information, which will result in a star rating being displayed next to your product on the Google search results pages.
Customer’s Reviews Summary:
1. Russell D’s Review:
Likes :
In Feefo, honesty and transparency are important. This impartial review from a reliable source shows that our clients have faith in us. Because reviews cannot be deleted (even the very negative ones), Because it enables us to see our “beauty and flaws,” every customer care representative is better able to assess, evaluate, and raise the bar on their work practices and standards in order to provide our distinctive brand of “wow” Cuckooland customer service.
Dislikes :
There is absolutely nothing we don’t like, but it would be fantastic to be able to delete the completely irrational customer reviews. Nevertheless, this is all part of transparency, and it still enables us to respond appropriately, which is visible to everyone. Since Feefo offers us a voice, I believe we wouldn’t want to remove them. Thus, it functions both ways.
Final Summary :
Maintains the attention of our customer service representatives. It helps in the growth. Directors can receive emails containing the negative feedback, keeping them informed of any issues or changes to our service offerings. We can respond quickly by staying informed at all times.
2. Elisa J’s Review:
Likes :
I love the full-service experience we get while using ShopperApproved. They have been hands-on and wonderful to work with from the very beginning, setting up our account and getting the service functioning properly. They jumped right in to enhance our reviews, are always searching for ways to make our experience better, and are quick to respond when problems occur.
Dislikes :
The only thing I don’t like about it is that the user dashboard sometimes seems to have issues that need to be fixed. When these problems do arise, however, Shopper Approve moves quickly to resolve them.
Final Summary
Through Shopper Approved, our clients communicate with us by posting reviews of the goods they buy. We are able to acquire reviews that we wouldn’t have otherwise been able to get since we offer automated methods for customers to rate their experiences and the things they bought.
3. Jamie P’s Review:
Likes :
I can quickly get in touch with the team and receive a response. I always get the impression that they value my account and business. They provide a quality product and a helpful staff to support it.
Dislikes :
The user interface could definitely use some cleaning up. I occasionally find it difficult to go between reviews, products, merchant reviews, and searching. Although I hesitate to call it poor, it might be simpler to use.
Final Summary
Collecting client reviews and disseminating them to a global audience. After shopper approval, we had monthly review volume that was easily 100 times lower. Reviews can be simply left on Google and other websites.
4. Giselle G’s Review:
Likes :
The reviews’ synchronization with Google is the best part because it increases consumer confidence. I appreciate that a gateway (or dashboard) is available for managing the reviews. We can get in touch with a consumer again, give comments, check their order history, and more. It makes handling reviews really simple. And BigCommerce plays nicely with it!
Dislikes :
There is not too many flaws. However, their website could be more easier to use.
Final Summary
Overall great experience with feefo. We will use them in future.
5. Steve C’s Review:
Likes :
The ability of managing and keeping track of consumer reviews. Furthermore, the possibility of showing these reviews on our website.
Dislikes :
We sometimes have technological issues, but their customer service always provides an answer.
Final Summary
We help in gaining the confidence of potential clients. Customers have even said that they felt much safer making purchases from us because of our reviews.