Reputation.Com: Read Customer Reviews, Pros, Cons and others
Reputation has changed how businesses use customer feedback to enhance their customer experience. The platform transforms massive amounts of requested and unprompted input data into insights that businesses use for CX, Operations, and much more to learn from and grow. Reputation Experience Management is the term used to describe this process. Reputation trusted by thousands of international companies to deliver a trustworthy index of brand performance, so they may implement business changes. They have more than 250 partners who trust them, including Google, Salesforce, Facebook, Amazon, and Web.com, and they are supported by Bessemer Ventures and Kleiner Perkins. For additional information, visit reputation.com.
Customer’s Reviews Summary:
1. Nate S’s Review:
Likes :
Being able to access data about my properties’ online reputation in one place is important to me as Greystar’s marketing manager. The robust custom reports disclose the precise information I require at the precise time. The social suite is quite comprehensive and user-friendly.
Dislikes :
The only thing I would modify about Reputation is to make a clearer distinction between the dashboards for “reviews” and “tickets.” It can be confusing when reviews and tickets are duplicated for the same task.
Final Summary :
Reputation gives me the following advantages:
- I can always know where my properties stand in terms of their online reputation
- I can monitor reviews from a variety of online sources
- I can make sure all reviews have responses from the property.
2. Gina C’s Review:
Likes :
I have collected all of my reviews for each of my stores in one spot. I like being able to get in touch with my consumers immediately away and offer a solution if anyone has any problems. I can take a snapshot of the reviews that are positive and spread the good news with everyone who needs to hear it.
Dislikes :
The only challenge is having to open and search for reviews and surveys. The fact that they differ makes it less of a problem, but I’d like to know when a new survey or review has appeared by seeing a number or other form of symbol next to the term. Although I can see the bell at the top, many things pass through it. It would be helpful to have a simple number next to reviews or surveys.
Final Summary
It’s fantastic that Reputation delivers surveys to each and every consumer. An auto-response is generated if there is no problem, which is fantastic. Instead of making these engagements every day, I can be more attentive.
3. Riley J’s Review:
Likes :
I can find objectives to help me enhance my online reputation thanks to Reputation Score X’s insights and suggestions! I appreciate having access to reports in Excel format as well. I really appreciate the variety of statistics and reports that allow me to monitor my progress.
Dislikes :
Connecting to social media was first a little difficult, but as I get a little more familiar with it, it gets easier! For the purpose of building a Microsoft automation that compiles and formats the reports for me, I’d like to be able to schedule specific reports to be delivered to my email as an attachment in Excel format.
Final Summary
Making a strategy for how I’ll keep enhancing my online reputation over the next 30, 60, and 90 days is simple with Reputation. I feel like I’m learning more about how to do things on my own now that I’ve been following their advice for a while!
4. Aurora C’s Review:
Likes :
The way it’s structured and how easy it is to use every day! It combines editable templates of responses, but each one can be changed individually to suit the requirements of each review response.
Dislikes :
I have no dislikes, however because it is such a sophisticated and thorough platform, it might be intimidating for new users. After the integration with all the various platforms, third-party providers, and access points, I first used it to learn about the entire capability before using it to understand how much more efficiently I could write review responses.
Final Summary
It enables me to easily and effectively handle all of my social media tasks across all of your sites from a single platform. It enables quick responses and notifies me when new reviews are available. This offers an overview dashboard of sentiment across time. The ability to vary the timelines gives reporting and analytics flexibility, and tracking progress has become simpler.
5. Crista H’s Review:
Likes :
Requesting consumer feedback is made easier with Reputation.com. It makes it simple to learn what clients think of our company. The platform is quite simple to use. The ability to reply to reviews and surveys in one location without logging into many websites is something I really appreciate.
Dislikes :
I understand that Yelp’s issue, not Reputation.com’s, prevents you from responding to Yelp reviews on Reputation.com, but I still wish you could. I wish I could customize more of my stored answers.
Final Summary
More reviews are coming in more effectively. Our online standing is getting better. We are better at responding to reviews. We continue to read reviews, respond to them, and find out about the interactions our clients have with us.
