Please take the time to read this review and know full well what you are getting yourself into with these guys; you will be very happy that you did because this is hugely important for anyone looking to move. DO NOT TAKE THIS LIGHTLY. Southern Guarantee moving broker is simply just that and nothing more. This is the single, only thing that they do with your move. They just find you any moving company that gives them the most profit margin for the estimateregardless of how bad they are or are known to be. They find you just someone to move your stuff and then have zero things to do with you again after some other company comes by and handles all your stuff. You pay Sourthn Guarantee thousands for what you can do for yourself in a simple google search within minutes to find a decent moving company. And I guarantee that will turn out better for you. You need to understand that Southern Guarantee moving company is a total scam. You need to understand this fully and dont tell yourself otherwise because you liked the quote and sales pitch. They have zero role in your actual moving experience aside from sending a truck days late on arrival and many days late on drop off with zero updates ever. No one calls you or updates you on anything and you need to do all the work yourself, and this is the last thing you want to do or have time for when moving. They do not have a claims process for all the damages that WILL occur - the contract even says that they have no involvement with the claims process and that you need to contact the actual moving company and their insurance after that; despite the $50k that the sales guy at Southern Guarantee says they have to offer you in case anything bad happens. This is not true and you will be screwed. Everything is a lie with these guys and they point fingers at each other and the actual movers and ultimately the insurance claims 3rd party. They take LOTS of your time trolling you like they are trying to help but nothing gets anywhere after months of hoping. I will say again that they DO NOT KEEP YOU UPDATED with anything at all - you have to call to get any info that you want at any time even though they explicitly say they would be calling you throughout the move with updates, quality assurance, etc. They do zero of the things they say they are going to do when you initially call them, and they almost uncomfortably push to sell you their broking service. Their attitude changes toward you 180 degrees as soon as you send them the deposit and they lock you in with zero chance of a refund and no recourse - you pay via your bank account so that you cannot get a refund like with a card (this is why they do it). Their call/support center is just one guy in India who you cannot understand, literally, who hates his job along with yourself. You need to avoid this company for basically every reason that you can imagine. It is unreal this is an actual thing. There is a reason the company is only a couple years old and there are zero reliable ways to vet them on google, yelp etc. They dont even run their own yelp page! Look at it! All bad reviews and the business isnt even claimed. Their good reviews on google and everywhere else are paid for by them and are done by recently created accounts with little history of reviewing anything elsethey are paid botsthe good reviews and paid reviews! This company will shut down or be legally be forced to shut down soon, and they will pop up again later with a different name, same people only to continue preying on people. I was an idiot; I admit it. I didnt want to believe it. All the signs were there. Read this review again if you think the good deal and the sales pitch is worth the risk. Uprooting your life and having someone else move your stuff can be a bit traumatic, and if you want the worst imaginable experience then this is 100% the company for you. This is no joke. Read this review five more times if you still think its worth it. $4300 in damage done to my stuff and after waiting 6 months to get things resolved I receive a non negotiable check for $170 only because I was absolutely relentless and wasted dozens of hours trying. RUN AWAY PLEASE!
