I am a real person firstly! Secondly, do not order from them!!! I placed a $400+ order on Nov 6, 2023. For 2 weeks I didn�t receive a tracking #, confirmation email, nothing. So I reached out to them. They responded quickly and gave me that info. The very next day the owner (I�m guessing) contacted me (689-388-2107) and said they didn�t have chili rasbora in stock $119.97 for 3x 10pks. But they could replace with strawberry rasbora, which are less expensive on the site and less pretty. I said I�d rather wait until they were in stock and to send my whole order once they were. 3 weeks later, no word from them. I reach out, still no chili rasbora. So I said go ahead and replace them with strawberries and send my order. A month goes by, no package still. I reach out, they then notify me that it�ll be sent out the next day. I receive my fish a week later, but only half the order. It was missing $180 worth of fish and plants. ALSO, the whole thing is from AQUA HUNA!!! Packaging, fish, everything!! And the funny thing is I usually order from Aqua Huna anyway. I reach out 2x , no response. 3rd time they respond and say the green neon tetras aren�t in stock, but don�t even mention the plants missing. I tell them it�s been a horrible experience, I just want a refund on the missing items, and they go radio silence. I have sent so many emails and texts. The guy will txt back but only to ask what�s missing, then won�t respond again. They won�t respond to emails at all. This company is a joke to say the very least!!! Just order from Aqua Huna or another reliable source and save yourself the hassle!! I ONLY ordered from Good Joseph because they had the things AH was out of at the time. This company is horrible!! It is now Feb 11, 2024 and I�m still trying to get what a paid for.
I am a real person firstly! Secondly, do not order from them!!! I placed a $400+ order on Nov 6, 2023. For 2 weeks I didn�t receive a tracking #, confirmation email, nothing. So I reached out to them. They responded quickly and gave me that info. The very next day the owner (I�m guessing) contacted me (689-388-2107) and said they didn�t have chili rasbora in stock $119.97 for 3x 10pks. But they could replace with strawberry rasbora, which are less expensive on the site and less pretty. I said I�d rather wait until they were in stock and to send my whole order once they were. 3 weeks later, no word from them. I reach out, still no chili rasbora. So I said go ahead and replace them with strawberries and send my order. A month goes by, no package still. I reach out, they then notify me that it�ll be sent out the next day. I receive my fish a week later, but only half the order. It was missing $180 worth of fish and plants. ALSO, the whole thing is from AQUA HUNA!!! Packaging, fish, everything!! And the funny thing is I usually order from Aqua Huna anyway. I reach out 2x , no response. 3rd time they respond and say the green neon tetras aren�t in stock, but don�t even mention the plants missing. I tell them it�s been a horrible experience, I just want a refund on the missing items, and they go radio silence. I have sent so many emails and texts. The guy will txt back but only to ask what�s missing, then won�t respond again. They won�t respond to emails at all. This company is a joke to say the very least!!! Just order from Aqua Huna or another reliable source and save yourself the hassle!! I ONLY ordered from Good Joseph because they had the things AH was out of at the time. This company is horrible!! It is now Feb 11, 2024 and I�m still trying to get what a paid for.
