I used to love Nellis auction. All of their locations had great service, better prices and I looked forward to browsing their thousands of offerings. Over the last year the company has seemed to have shifted their priorities from form & function to solely maximizing profit. I understand that making money is the ultimate goal but how can you justify changes such as raising minimum bids from $1 to $3, $4 or $5, the addition of "extra time" during the last 30 seconds of auctions with established closing times and the emergence of what can only be described as "suspicious bidding patterns" where items are routinely being bid up to and sometimes even exceeding MSRP for molested or incomplete product??? It's difficult to accept these changes taking place while I watch your customer base being forced to endure increasingly vague/wholly inaccurate descriptions and photos, the growing frequency of items won at auction being lost or unaccounted for all while being tended to by so many new undertrained and disinterested staff. This is my perspective as a customer whom has spent tens of thousands of dollars at your various locations and estate sales. After nearly 1,700 items purchased, I expect better from Nellis Auction and am no longer satisfied nor excited by my shopping experience as I had been in the past. I will attach a screenshot to verify my voluminous claim. This doesn't even address the parking situation at your Dean Martin location which has become nearly untenable. With the introduction of numerous smaller rival auctions houses popping up all around the valley, it is only a matter of time until Nellis' market share dominance is challenged unless course correction can be implemented. -Bumpy Jones Formerly satisfied customer
I used to love Nellis auction. All of their locations had great service, better prices and I looked forward to browsing their thousands of offerings. Over the last year the company has seemed to have shifted their priorities from form & function to solely maximizing profit. I understand that making money is the ultimate goal but how can you justify changes such as raising minimum bids from $1 to $3, $4 or $5, the addition of "extra time" during the last 30 seconds of auctions with established closing times and the emergence of what can only be described as "suspicious bidding patterns" where items are routinely being bid up to and sometimes even exceeding MSRP for molested or incomplete product??? It's difficult to accept these changes taking place while I watch your customer base being forced to endure increasingly vague/wholly inaccurate descriptions and photos, the growing frequency of items won at auction being lost or unaccounted for all while being tended to by so many new undertrained and disinterested staff. This is my perspective as a customer whom has spent tens of thousands of dollars at your various locations and estate sales. After nearly 1,700 items purchased, I expect better from Nellis Auction and am no longer satisfied nor excited by my shopping experience as I had been in the past. I will attach a screenshot to verify my voluminous claim. This doesn't even address the parking situation at your Dean Martin location which has become nearly untenable. With the introduction of numerous smaller rival auctions houses popping up all around the valley, it is only a matter of time until Nellis' market share dominance is challenged unless course correction can be implemented. -Bumpy Jones Formerly satisfied customer
