ZenDesk Reviews

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Zendesk.com has a rating of 1.5 stars from 6 Reviews, showing most of the customers are unhappy with their purchases
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    Zendesk.com's Positive and Negative highlights

    • Centralization of Data
    • User friendly GUI, clean and organized
    • Multi platform integrations
    • Customer Support is not up to the mark
    • Set up could be easier

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    Tags: is zendesk.com legit, review of zendesk.com, zendesk reviews, zendesk.com review

    1.5 stars based on 6 Reviews

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    V
    Vanessa Larson
    Verified

    If you submit a query, you will receive an email stating that your problem has been handled along with a link that will take you back to the help page from which you originally requested assistance. which has no effect, after which you are forwarded to a cleeng page with no effect. Therefore, Zendesk is unable to assist.
    Jul 09,2022 Flag

    K
    Kenelm Quinn
    Verified

    I recently sent an email to a business that makes use of Zendesk customer support. I received a response within an hour. It did not reply to what I typed, though. Usually, if I receive responses from customer service that are unrelated to my request, I start to suspect that the business is outsourcing customer service to Zendesk.
    Jul 09,2022 Flag

    M
    Maynard Turner
    Verified

    We had the chance to speak with the live chat agents because we were premium customers. Now that they have a bot, communicating with them is no longer possible. Even if you inform the bot that you want to speak with an agent and the agent responds after a week, the bot will once again respond to your message. absolute nightmare
    Jul 09,2022 Flag

    J
    Jamie Medina
    Verified

    No longer offering any assistance. No email help, no chat, and no phone number. Just a bot, with a possible response days or weeks later. Don't use this platform. Ironic given that they advertise a "multi-channel" platform but are so disconnected from what they are marketing that they have no understanding what giving help entails.
    Jul 09,2022 Flag

    H
    Hazel Nguyen
    Verified

    I find it somewhat comical that I'm being overcharged and have no other option than to call customer support for a company that sells complaints management software. It takes up to 8 hours between messages to receive a response, which is why I've been trying to do that for 3 days. Exceptionally poor service!
    Jul 09,2022 Flag

    A
    Alex Abbott
    Verified

    If you submit a query, you will receive an email stating that your problem has been handled along with a link that will take you back to the help page from which you originally requested assistance. which has no effect, after which you are forwarded to a cleeng page with no effect. Therefore, Zendesk is unable to assist.
    Jul 09,2022 Flag

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    V
    Vanessa Larson
    Verified

    If you submit a query, you will receive an email stating that your problem has been handled along with a link that will take you back to the help page from which you originally requested assistance. which has no effect, after which you are forwarded to a cleeng page with no effect. Therefore, Zendesk is unable to assist.
    Jul 09,2022 Flag

    K
    Kenelm Quinn
    Verified

    I recently sent an email to a business that makes use of Zendesk customer support. I received a response within an hour. It did not reply to what I typed, though. Usually, if I receive responses from customer service that are unrelated to my request, I start to suspect that the business is outsourcing customer service to Zendesk.
    Jul 09,2022 Flag

    M
    Maynard Turner
    Verified

    We had the chance to speak with the live chat agents because we were premium customers. Now that they have a bot, communicating with them is no longer possible. Even if you inform the bot that you want to speak with an agent and the agent responds after a week, the bot will once again respond to your message. absolute nightmare
    Jul 09,2022 Flag

    J
    Jamie Medina
    Verified

    No longer offering any assistance. No email help, no chat, and no phone number. Just a bot, with a possible response days or weeks later. Don't use this platform. Ironic given that they advertise a "multi-channel" platform but are so disconnected from what they are marketing that they have no understanding what giving help entails.
    Jul 09,2022 Flag

    H
    Hazel Nguyen
    Verified

    I find it somewhat comical that I'm being overcharged and have no other option than to call customer support for a company that sells complaints management software. It takes up to 8 hours between messages to receive a response, which is why I've been trying to do that for 3 days. Exceptionally poor service!
    Jul 09,2022 Flag



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