Headout Reviews

Headout Reviews

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Headout.com has a rating of 1 stars from 1 Reviews, showing most of the customers are unhappy with their purchases and don't recommend this company
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    Headout.com's Positive and Negative highlights

    • Mostly positive user experience
    • Friendly and responsive customer service
    • Popular destinations booked within minutes
    • Booking procedure and confirmations is too complicated

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    1 stars based on 1 Reviews


    D
    DFThomasson
    Verified

    I will never book with this company ever again. Too difficult to work with. Took my money and kept it.I had 3 tickets for Pisa but the night before our cruiseship had to divert due to bad weather. I cancelled asap. Headout offered credit which I accepted and then could not use. Its website does not allow for a credit purchase when I tried for Athens tickets a week later and its chat line would not make the application for me. No answer to my emails, either. I was on its chat line 3X for over 30 minutes each time and told "use the credit next time you are in Europe" which may be 3-4 years from now. I tried and tried to work with the company to use the credit and now that I am home, the money should be refunded. The company allows for refunds for "unforeseen circumstances" No money. I had to dispute on my credit card.Oh, I had booked something with them prior to leaving and the company cancelled on me with no good reason while I was at sea. I had to scramble for a replacement. I want a tour-providing company that is reliable.
    Apr 20,2022 Flag



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