Kayako Reviews

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Kayako.com has a rating of 1.45 stars from 5 Reviews, showing most of the customers are unhappy with their purchases
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    Kayako.com's Positive and Negative highlights

    • Reasonable pricing structure.
    • Easily scalable
    • Customization ability
    • Updates are not regular

    Review Score Breakdown

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    • Ease of Use:
    • Features:
    • Support:
    • Overall:

    1.45 stars based on 5 Reviews


    B
    Bonnie Robinson
    Verified

    This is the user interface, which is poorly designed and confusing. among the worst, I've ever seen. I fail to understand why anyone would use it.
    Jul 09,2022 Flag

    R
    Ramona Wise
    Verified

    I bought a kayako software many years ago. spent a lot of time setting it up. In actuality, they spent years before finally ceasing to offer the service they had promised. The software is currently unusable.
    Jul 09,2022 Flag

    A
    Albert Craig
    Verified

    As a result of our purchase of Kayako Classic, they are now pressuring us to switch to one of their subscription plans. Their brand-new software is worthless and worthless. full of insects. They have neglected their duty of care to Kayako Classic customers who spent a lot of money on perpetual licences for some time.
    Jul 09,2022 Flag

    G
    Gloria Fox
    Verified

    Over a two-month period without receiving a single response from Kayako is not only insignificant, but is also very unreasonable to have such a slow response time without receiving any kind of notification or other information. Even without an answer, this customer service was useless, and I doubt I will ever receive one.
    Jul 09,2022 Flag

    C
    Cade Austin
    Verified

    Kayako demo requests have been inactive for a week due to a terrible sales representative named Gabriella Yahaya. She completely disregarded emails from us clarifying that we were not an organization and only needed a demo before forcing us to attend a call where she was unable to provide a demo but still believed we were an agency since she hadn't read our emails! She called me "attitudinal" after I objected. Still no demo. Absolutely horrible.
    Jul 09,2022 Flag



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