Independent reviews since 201714,000+ businesses reviewed
9 Jul 2022
If you submit a query, you will receive an email stating that your problem has been handled along with a link that will take you back to the help page from which you originally requested assistance. which has no effect, after which you are forwarded to a cleeng page with no effect. Therefore, Zendesk is unable to assist.
9 Jul 2022
I recently sent an email to a business that makes use of Zendesk customer support. I received a response within an hour. It did not reply to what I typed, though. Usually, if I receive responses from customer service that are unrelated to my request, I start to suspect that the business is outsourcing customer service to Zendesk.
9 Jul 2022
We had the chance to speak with the live chat agents because we were premium customers. Now that they have a bot, communicating with them is no longer possible. Even if you inform the bot that you want to speak with an agent and the agent responds after a week, the bot will once again respond to your message. absolute nightmare
9 Jul 2022
No longer offering any assistance. No email help, no chat, and no phone number. Just a bot, with a possible response days or weeks later. Don't use this platform. Ironic given that they advertise a "multi-channel" platform but are so disconnected from what they are marketing that they have no understanding what giving help entails.
9 Jul 2022
I find it somewhat comical that I'm being overcharged and have no other option than to call customer support for a company that sells complaints management software. It takes up to 8 hours between messages to receive a response, which is why I've been trying to do that for 3 days. Exceptionally poor service!
9 Jul 2022
If you submit a query, you will receive an email stating that your problem has been handled along with a link that will take you back to the help page from which you originally requested assistance. which has no effect, after which you are forwarded to a cleeng page with no effect. Therefore, Zendesk is unable to assist.
