Birdeye.Com: Read Customer Reviews,Pros,Cons and others
For local businesses, Birdeye is one of the most reliable platforms for customer service and brand management. With the help of Birdeye’s all-in-one platform, businesses can interact with customers online, manage their online reputation, learn from their customer’s experiences, increase sales, and thrive. More than 80,000 local companies and brands use Birdeye to get found online through local listings and reviews, interact with customers through webchat, text, and social media messaging, collect digital payments, and gather information to enhance the customer experience with ticketing, survey, and benchmarking tools.
Customer’s Reviews Summary:
1. Emily D’s Review:
Likes :
The Birdeye platform is very user-friendly. We appreciate having the online chat feature available to assist customers who are unable to call the office. We love how customized the auto-response templates are, and they are great!
Dislikes :
The only problem I’ve encountered so far—and I’m not even sure whose end it’s on—is that whenever I start typing a reply to an online chat, my cursor jumps back to the beginning after I’ve already typed a few words.
Final Summary :
Our Birdeye instructors are always looking for ways to improve our experience when we meet with them via webchat. They discuss all queries or worries they may have with us, and that is helpful! Not to mention how much better our reviews have gotten!
2. Matthew L’s Review:
Likes :
I enjoy how easy to use both the app’s and website’s interfaces were. Finding what you’re looking for and navigating the site are simple. The dashboard, which presents everything at a glance and in a way that is simple to read and understand, It is definitely my favorite feature.
Dislikes :
I cannot come up with any. I’ve been using Birdeye for about 3 years, and I can’t say that I’ve ever experienced a problem with the website or the mobile app. However, their online customer support was little slow. They take time to answer the quieries.
Final Summary
Today, having reviews for your company is essential, especially if you operate in a highly competitive sector. In order for us to know how we are doing and where we might need to improve, Birdeye works flawlessly with our company and sends out reviews to clients. In the end, this increases our marketability and attracts new clients.
3. Kathy H’s Review:
Likes :
I always have all of my patient experience reviews in my inbox by six in the morning. Each review appears when I click on it, ready for me to read. The patient would receive a postage-paid experience survey after their session in the past. We didn’t notice back from many of them, so we had to phone them again to find out how their appointment went. Took far too long! Before getting out of bed, I read every review on Birdeye on my phone.
Dislikes :
Slow Customer response time. When i need to ask them something they take too much to answer my questions.
Final Summary
Because I get the Birdeye reports so promptly after the patient’s appointment, if their experience with our office wasn’t positive, I can call them right away and ask them what we can change to give them better service.
4. Katelyn K’s Review:
Likes :
I’ve been using several third-party websites for years to keep checks on reviews, directory listings, and more. I appreciate that all of those capabilities can be monitored and handled in real time through a single, user-friendly interface.
Dislikes :
Some features, like voice messaging, should be separated out per business location rather than being sent to our email. We simply lack the bandwidth to allocate it to each of those specific sites.
Final Summary
We work in a field where people mistakenly write bad reviews regarding associations over which we have no influence. The quicker we can handle our online reputation, inform those users, and influence their responses, the simpler it will be to boost our total ratings.
5. Meghan S. B.’s Review:
Likes :
BirdEye aggregates reviews from many platforms into a user-friendly dashboard. The system is new to me, but I’ve found it to be really simple to use. The auto-response function is fantastic!
Dislikes :
It would be nice if they could change the auto-responses so that we aren’t always saying the same thing. This isn’t really a dislike, more of a suggestion. Although I could type my own response, I greatly value the option of an auto-response.
Final Summary
I can now check for reviews without having to sign up for 22 different websites or platforms thanks to BirdEye. Additionally, I think BirdEye makes our online presence seem more polished.
