Social media is a public platform. Every time someone writes bad things about the product or services, the whole social media audience can see that. People will judge you based on several things likes: How quickly did you respond? What was your reaction? What was your customer’s reaction? How did the whole thing end? How […]

There are so many review sites online it may seem impossible to manage any business’ reputation and stand out from the crowd. New businesses are cropping up constantly so it has never been more important to build a strong online presence. More than 89% of consumers read online reviews before making a purchasing decision. What […]

A customer’s decision to make a purchase from your company. A customer deciding whether or not to buy something, for example: 1. Getting a recommendation from anyone. 2. Online research also an option It’s easy fast and easy to make purchases online without ever connecting with sales, which can make a huge impact on customer […]

Online reviews are the most essential part of the local business to keep control of the online reputation. Reviewing has changed the face of online marketing since the Internet became a household convenience. Which allows a business to have active, positive participation from consumers and gives consumers a solid foundation to create a relationship with […]

Negative reviews can be crippling to a local business—especially if the business has few reviews, to begin with. Even worse? Negative reviews that go unresponded. Dealing with negative reviews doesn’t have to be hard, and it can even be leveraged as a marketing and branding opportunity to get more reviews.  Why respond to a negative […]