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11 Mar 2022
My first experience was satisfactory. I paid for my ticket because I live far away from my sister, who booked our ticket. The requirement concerning obtaining a docusign was omitted. It wasn't apparent who was sending it from Mango Tours.
11 Mar 2022
Some of your agents are uninterested in speaking with you. They appear indifferent and exhausted to respond to queries. And it makes me feel pushed to make a decision, as if I have no choice except to hang up the phone and finish the discussion. Some exceptions- Yves provided exceptional service.
11 Mar 2022
I gave low because even after buying a one-way ticket, I was notified two days later that I needed to arrange a return ticket. On top of that, a necessary covid insurance with a minimum of $35K was required. There are simply too many people travelling back and forth.
