My daughter won a trip with redeem vacations Itinerary #: RV3-41581: Reference No…
My daughter won a trip with redeem vacations Itinerary #: RV3-41581: Reference No: 235-7972260: We booked through redeem vacations back in April 2023 and paid $186.00 for the hotel for 8/25-8/28 in *************** to take her to the beach for the first time. When we arrived we were told by the hotel the booking had been cancelled by the company. So we had to pay $530.00 to stay in the same hotel. We checked in late at night because thats when our flight came in, and there was no phone number to call. I sent them an email about the issue and a lady called an hour later to ask if we were still at the hotel I said yes but we had to pay full price for the stay in addition to what Ive already paid. I was told they would escalate it and I would be emailed and I wasnt I had to reach back out to get it rectified and it has yet to be rectified. I would not recommend using this company.
I’m still fighting with them for a refund.
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Very bad !! I booked with reedem in Istanbul for 4nights.
Very bad !!
I booked with reedem in Istanbul for 4nights.
Arriving at the hotel, they told me that my booking is not confirmed and not valid, and saying that they are not working with reedem for almost 1year.
I tried to contact reedem to have some help, no agent available. I wait 2hours at the reception, after that, alone in a country that I don’t know, with no accommodation ans any help, I decided to book an other hotel the cheapest one on this area.
After that, I contacted reedem, they called the previous hotel ans confirmed that the hotel has no booking.
As it was no my fault of reedem has no valid contract with hotel I was expecting a refund of this new reservation and they refused!
So I had to pay the double of what I paid with reedem because of them.
Be careful !!
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Everything has been fantastic!
Everything has been fantastic! This was my first trip to Vegas, and Redeem Vacation made planning our trip simple. We will definitely use their services in the future.
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The hotel was wonderful.
The hotel was wonderful. We had a stunning view. Customer service was outstanding. It is in a great situation. I would strongly advise anyone to use it.
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When I first arrived, I was blown away!
When I first arrived, I was blown away! The cleanliness and politeness of the staff were amazing. I informed my husband right away that this was going to be a great vacation as well as a lovely wedding anniversary celebration.
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This was my first time with redeem vacations, and I enjoyed it.
This was my first time with redeem vacations, and I enjoyed it. The overall process was simple. The hotel was quite excellent. It was simple to check in. The staff was extremely pleasant and helpful. I had a good time overall.
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The customer service was fantastic!
The customer service was fantastic! When we arrived to check in, there was no difficulty or unexpected expenses. This is a service I will definitely use again!
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