Redeem Vacations Review

  • Ratings Online:
  • Customer Ratings:
  • 3.14 : Great
  • Reviews: 7 user reviews
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  •   Claimed profile on: December 7, 2021
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This company has a rating of 3.14 stars from 7 Reviews, showing most of the customers are happy with their purchases and will recommend them
This Company Received 0 Reviews in the last 30 Days
Pros And Cons
  • Customer Claims Smooth and Perfect Services
  • Satisfied Customers
  • Good Customer Support
  • Booking Was Very Easy
  • Non-Refundable Fee
Review Score Breakdown
  • Ease of Booking:
  • Services:
  • User Experience:
  • Refundable Policy:
  • Overall:

3.14 stars based on 7 Reviews


S
Shannen Cooper
Verified

My daughter won a trip with redeem vacations Itinerary #: RV3-41581: Reference No: 235-7972260: We booked through redeem vacations back in April 2023 and paid $186.00 for the hotel for 8/25-8/28 in *************** to take her to the beach for the first time. When we arrived we were told by the hotel the booking had been cancelled by the company. So we had to pay $530.00 to stay in the same hotel. We checked in late at night because thats when our flight came in, and there was no phone number to call. I sent them an email about the issue and a lady called an hour later to ask if we were still at the hotel I said yes but we had to pay full price for the stay in addition to what Ive already paid. I was told they would escalate it and I would be emailed and I wasnt I had to reach back out to get it rectified and it has yet to be rectified. I would not recommend using this company.Im still fighting with them for a refund.
Nov 12,2023 Flag

F
Favre
Verified

Very bad !! I booked with reedem in Istanbul for 4nights. Arriving at the hotel, they told me that my booking is not confirmed and not valid, and saying that they are not working with reedem for almost 1year. I tried to contact reedem to have some help, no agent available. I wait 2hours at the reception, after that, alone in a country that I dont know, with no accommodation ans any help, I decided to book an other hotel the cheapest one on this area.After that, I contacted reedem, they called the previous hotel ans confirmed that the hotel has no booking. As it was no my fault of reedem has no valid contract with hotel I was expecting a refund of this new reservation and they refused! So I had to pay the double of what I paid with reedem because of them. Be careful !!
Oct 10,2022 Flag

H
Hayden Sutton
Verified

Everything has been fantastic! This was myfirst trip to Vegas, and Redeem Vacation made planning our trip simple. We will definitely use their services in the future.
Mar 07,2022 Flag

M
Mason Campbell
Verified

The hotel was wonderful. We had a stunning view. Customer service was outstanding. It is in a great situation. I would strongly advise anyone to use it.
Mar 07,2022 Flag

D
Danni Howard
Verified

When I first arrived, I was blown away! The cleanliness and politeness of the staff were amazing. I informed my husband right away that this was going to be a great vacation as well as a lovely wedding anniversary celebration.
Mar 07,2022 Flag



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