Kayako Reviews

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kayako.com has a rating of 1.45 stars from 5 Reviews, showing most of the customers are unhappy with their purchases
kayako.com has received 0 Reviews in the last 30 Days

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Pros And Cons
  • Reasonable pricing structure.
  • Easily scalable
  • Customization ability
  • Updates are not regular
Review Score Breakdown
  • Value for money:
  • Ease of Use:
  • Features:
  • Support:
  • Overall:

1.45 stars based on 5 Reviews


B
Bonnie Robinson
Verified

This is the user interface, which is poorly designed and confusing. among the worst, I've ever seen. I fail to understand why anyone would use it.
Jul 09,2022 Flag

R
Ramona Wise
Verified

I bought a kayako software many years ago. spent a lot of time setting it up. In actuality, they spent years before finally ceasing to offer the service they had promised. The software is currently unusable.
Jul 09,2022 Flag

A
Albert Craig
Verified

As a result of our purchase of Kayako Classic, they are now pressuring us to switch to one of their subscription plans. Their brand-new software is worthless and worthless. full of insects. They have neglected their duty of care to Kayako Classic customers who spent a lot of money on perpetual licences for some time.
Jul 09,2022 Flag

G
Gloria Fox
Verified

Over a two-month period without receiving a single response from Kayako is not only insignificant, but is also very unreasonable to have such a slow response time without receiving any kind of notification or other information. Even without an answer, this customer service was useless, and I doubt I will ever receive one.
Jul 09,2022 Flag

C
Cade Austin
Verified

Kayako demo requests have been inactive for a week due to a terrible sales representative named Gabriella Yahaya. She completely disregarded emails from us clarifying that we were not an organization and only needed a demo before forcing us to attend a call where she was unable to provide a demo but still believed we were an agency since she hadn't read our emails! She called me "attitudinal" after I objected. Still no demo. Absolutely horrible.
Jul 09,2022 Flag



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