Independent reviews since 201722,000+ businesses reviewed
9 Jul 2022
This is the user interface, which is poorly designed and confusing. among the worst, I've ever seen. I fail to understand why anyone would use it.
9 Jul 2022
I bought a kayako software many years ago. spent a lot of time setting it up. In actuality, they spent years before finally ceasing to offer the service they had promised. The software is currently unusable.
9 Jul 2022
As a result of our purchase of Kayako Classic, they are now pressuring us to switch to one of their subscription plans. Their brand-new software is worthless and worthless. full of insects. They have neglected their duty of care to Kayako Classic customers who spent a lot of money on perpetual licences for some time.
9 Jul 2022
Over a two-month period without receiving a single response from Kayako is not only insignificant, but is also very unreasonable to have such a slow response time without receiving any kind of notification or other information. Even without an answer, this customer service was useless, and I doubt I will ever receive one.
9 Jul 2022
Kayako demo requests have been inactive for a week due to a terrible sales representative named Gabriella Yahaya. She completely disregarded emails from us clarifying that we were not an organization and only needed a demo before forcing us to attend a call where she was unable to provide a demo but still believed we were an agency since she hadn't read our emails! She called me "attitudinal" after I objected. Still no demo. Absolutely horrible.
