Handle your reviews

Answer your reviews where shoppers can see

The way you respond to a two-star review tells shoppers more about you than a pile of five-star ones. Reply on your page, labelled as the business, and win people back.

Try it free Compare plans

Part of Basic ($0 a year) and Premium.

Tom B.

My order took a day longer than promised.

Bloom & Co Business

Sorry Jake, the courier missed its pickup. We have refunded your shipping.

Tom B.

That was quick, thank you!

Example with made-up data

What it does for you

Public replies

Clearly from you

Your replies carry a Business label, so readers always know who is talking.

Two-way

The reviewer can answer your reply, so it becomes a conversation.

Request an update

Once the problem is solved, invite the reviewer to look at their review again.

Nothing slips by

You get an email for each new review, with a link that goes straight to it.

Setting it up

Three steps and you are done

1
Claim your business
Show us it's yours.
2
Go to Reviews
All the reviews on your page, newest at the top.
3
Write your reply
It appears on your page under the review.

Good to know

What plan do I need?

Public replies are part of Basic and Premium.

Can I remove a negative review?

No. You can report a review that breaks the rules, and a moderator will decide. For honest criticism, a good reply is the best answer.

Can colleagues reply too?

Yes. On Premium, every team member can reply on behalf of the business.

Reply to your reviews

Claim your page and answer your first review today.