About osTicket:
OsTicket is a helpdesk app for distributing and managing inbound cases. Also, ticket filters are its most significant feature, allowing you to make the production and handling of tickets automatic. Therefore, you can even assign tasks to a ticket automatically depending on the rule parameters you provide.
Another feature worth mentioning is its agent collision avoidance technique, which stops agents from operating on the same support request at a certain time. Moreover, the program locks every case so that other members of the team don’t respond to it too quickly.
Contact:
Email: [email protected]
Phone: +1 (318) 290-3674
Toll Free: +1 (800) 927-0913
